To help us meet the Australian legislative and security requirements around having student and personal information within Pathways, users accessing the system must be linked to an individual mailbox and person. This means shared mailboxes and generic addresses don’t meet the minimum security and privacy standards we are required to uphold, and this standard is common to most if not all education and community sector services.
For example an email address like firstname.lastname@example.org would not be suitable for a new Pathways user account, however email@example.com would pass as it’s uniquely identifiable and linked to the individual Pathways user.
Where your organisation has a shared mailboxes or uses generic email addresses for some roles, we recommend adding the user’s name as an additional mailbox alias in the configuration or admin console of your email provider.
So in the example above, the mailbox may be for firstname.lastname@example.org, however an alias is added for email@example.com also. Both addresses/aliases go to the same mailbox.
All major email services provide this functionality - below are some guides for the two most common email services used for Pathways customers. Alternatively ask your I.T. support provider to add the alias for you if this is managed by an internal I.T. department.
Adding/Managing Email Aliases